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Trust

How we look after your data.

Four questions a board asks, answered in plain words. The full detail is in our Terms and Privacy Policy.

In one minute

How is our data protected?

  • Two-step sign-in is on for new organizations. Your admins choose how strict it is.
  • Your data is encrypted when stored and when sent.
  • It is walled off from other organizations' data twice: in our code and in the database. Tests check that wall.
  • Every change is recorded with who made it and when, and that record cannot be edited or deleted.
  • Your data stays in the United States. Text messages also pass through the receiver's phone company, which may be abroad.
  • We do not sell it, share it with advertisers, or use it to train AI.
  • One page lists the companies that help us run Verenna. See who helps us run it

How long do you keep it?

  • Your records: for as long as you subscribe.
  • After you leave: 30 days for you to take a copy. Then we delete them, and our backup copies clear out on their normal cycle.
  • The record of who changed what: 7 years. It shows what happened to a record, so it is kept longer than the record.
  • Voice recordings: until you ask us to delete them.
  • Billing records: as long as the law says we must keep them.

A printed slip of what we keep and for how long. Your records: for as long as you subscribe; After you leave: 30 days for you to take a copy; The record of who changed what: 7 years; Voice recordings: until you ask us to delete them; Billing records: as long as the law says we must keep them.

How do we get all of it out?

  • It is your data, and there is no fee to leave.
  • If you leave, we keep your records for 30 days so you can take a copy, and we help you get it out.
  • After that we delete them. If you ask, we confirm in writing that they are gone.
  • You can also ask us to delete some records sooner.

What does the AI do, and what will it never do?

  • It drafts messages and summaries. It reads your spreadsheets when you bring your data in. It writes out voice notes, suggests next steps, and answers questions in Ask Verenna.
  • It never sends anything to a person on its own.
  • Your data is never used to train it, and it never goes to an AI app made for the public.
  • You can switch the AI off in Settings. It is part of every plan.
  • Its answers can be wrong. A person in your organization stays in charge of decisions about people.

If something goes wrong

If you think someone got into your account, or you see a security problem, tell us through Ask Verenna. If you cannot sign in, use "Can't get in?" on the sign-in page. Can't get in?

To ask any other question, use Ask Verenna inside the app.