Can't get in?

I lost my phone or my authenticator

1. If you use an authenticator app: on the two-step sign-in screen, choose Use a backup code instead and enter one of the backup codes you saved when you set the app up.
2. If your sign-in code comes by email, you can open that email on any computer or phone.
3. If you have no backup code, ask your organization's administrator to contact Verenna support. Support can reset your two-step sign-in, and you get an email when they do. You then set it up again the next time you sign in.