Can't get in?

My code or link never arrived

1. Look in your junk or spam folder, and search your inbox for Verenna. Mail can take a minute or two to arrive.
2. Check that the email address on the screen is the one you use. If it is wrong, go back and type it again.
3. Ask for a fresh one on the screen you came from: Send a new code for a sign-in code, Send it again for a confirmation email, or Send a new link for a sign-in link. Use the newest one: a sign-in code lasts 10 minutes and a confirmation link 24 hours.
4. If your organization filters email, ask whoever looks after it to let mail from Verenna through.